Topic - Reflection

Handling Passenger Services - SCA1235.2

Unit Learning Outcomes:

• Rationalise the relationship between the changing nature of airport operations and

increased focus on passenger service quality.

• Explore airport terminal activities in relation to airline passengers' concerns.

• Recognise the key aspects of air cargo transportation in the modern aviation

industry.

• Communicate the importance of safety culture in airline operational effectiveness.

• Elaborate the role of advanced training and development in creating a world class

airport.