Question Three

[30 Marks]

3.1 Differentiate between a programmed and non-programmed decision

[8]

3.2 With regard to approaches, distinguish between heuristics and sense and respond approaches.

Provide examples for each definition to substantiate your answers.

[10]

3.3 Provide definitions for the following types of information systems, and provide an example:

3.1.1 Enterprise Resource Planning

3.3.2 Geographic Information System

3.3.2 Decision Support System

[4]

[4]

[4]