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5G

Assignment Guidelines and

Rubric

Overview

Using the management skills and practices that suit your

team and its objectives can help to ensure the team's

efficiency and productivity. Analyze the provided

scenario to determine how management skills and

practices can help support the team.

Scenario

Imagine that you are an organizational consultant for the

SNHU Pet Supply Company. The director of retail

operations has asked you to evaluate the reason for some

of the team's drop in productivity and make

recommendations for their improvement. Further

conversations with the team members and managers

reveal a conflict in the way productivity and efficiency is

being measured and handled.

The team members say that their managers micromanage

them. Each week, the managers send out a task list for the

team and expect them to fill out detailed timesheets

every day to cross-reference the task list. Any deviations

from the list must be explained in a separate email.

Moreover, some team members feel their skill sets are

not being used correctly, and that they would be better

suited to do tasks that are not being assigned to them.

This has led to some resentment within the team, not to

mention high levels of stress to meet the managers'

demands.

The managers maintain that they have just been following

Ⓒlearn.snhu.edu/n1:23

The managers maintain that they have just been following

the process that's been set out for years in the company.

The many unresolved issues are taking a toll on the team's

productivity and efficiency, which then feeds back into

the conflict, creating a vicious circle.

5G

Prompt

Write a brief report to the director of retail operations

that explains the management skills and practices you

feel will improve team productivity and efficiency, using

the module reading to support your recommendations.

Specifically, you must address the following rubric

criteria:

• Overview: Provide a brief overview of the problem

you have been asked to resolve, making sure to note

specific areas of conflict between management

approaches and employee feedback based on the

provided scenario.

Management Approaches: Describe the general

functions of management as well as the purpose and

benefits of using established management skills and

practices, making sure to use course resources to

support your explanation.

Recommendations: Recommend a new

management approach, consisting of a blend of

management skills and practices, that you believe will

help improve the team's productivity and efficiency.

Explain why you believe these approaches will be

effective, and make sure to use course resources to

support your recommendations.

learn.snhu.edu/nWhat to Submit

Your submission should be a 1- to 2-page Word document

with 12-point Times New Roman font, double spacing,

and one-inch margins. Sources should be cited according

to APA style.